When you are driving down the road, a quick glance at your
car's dashboard gives you a lot of information. In an instant,
you know how fast you're going, how much fuel you have remaining
and whether the engine is overheating.
Your dashboard tells you the total miles the car has been driven
and often, the mileage of this particular trip. Your peek at
the dashboard allows you to see the time of day, whether your
lights are on (or bright) and if the turn indicators are flashing.
All this information is available by a fleeting look at the
dashboard. Many new car dashboards offer even more useful data
and indicators.
One of my clients, Bruce, is CEO of a very efficient manufacturing
company. Bruce has created a dashboard for his business.
With one quick look, Bruce can see total sales this month and
year-to-date. He gets a reading of his backlog, amount of overtime
consumed and his on-time-delivery measurements.
At a glance, Bruce's business dashboard shows him his up-to-the-
minute profitability figures, the percentage of production capacity
scheduled for the next 30 days, and a dozen other key performance
indicators.
Bruce can drive his company by using the information on his
business dashboard.
What are you looking at as you're driving your company? Do
you drive your company (or your car) blindly? How easily (and
quickly) can you get crucial information on all your key performance
indicators?
One of my clients (let's call him Mike) was telling me how
important it is to him that he sells long-term maintenance contracts,
not just ad hoc projects.
Makes sense. The long-term contracts provide some stability
and predictable cash flow. They assist in getting closer to
his clients. They also help him to borrow funds more easily.
So far, so good.
When I asked him how many of these long-term maintenance contracts
he has already, he couldn't tell me. He didn't know! He said
he's been too busy to track the number of such agreements.
Wait a minute! If this type of agreement is so important to
Mike's growth strategy, how can he not know the status?
The fact is that most owners and CEOs know what's important
to their enterprise, but can't (or don't) measure those things.
You've heard the old maxim: "You can't manage what you
don't measure."
Here's my suggestion: Identify the five to ten key measurements
and key performance indicators that are important and essential
for your business.
Set up an active system to measure and track these indicators.
This could consist of a couple of pages of printed reports or
it can be as sophisticated as a web-based, interactive, real-time
display.
The important thing is that you get this data daily. It should
show only the key performance indicators (with details easily
available elsewhere). Ideally, the data would be color-coded
to show which of the indicators are in the "red zone"
(needs immediate attention), in the "yellow zone"
(caution) or in the "green zone" (OK and as-budgeted).
Use your business dashboard each day to decide which areas
of your operation you should be concerned about and which are
candidates for longer-term strategy. Look for the indicators
that suggest a delegation of enhancement projects. Watch the
trend lines.
Chances are, you'll get what you're looking for - improvements
in these areas. With your business dashboard, you will drive
your business with confidence.