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MAIN
Business
Customer Care
Keep
your customer satisfied and there's no telling the success you
can achieve.
The
old maxim is as true today as it was in the market place of old:
deliver a little more than you promise and you'll beat the competion
every time. Customers are any company's lifeblood. Treat them
right and you're business will prosper and thrive.
Is
everybody happy? Discover some nicely organized and reliable lists
and resources for finding out what your customers want, how to
give it to them in abundance, and on time.
Inc.com
| Best Customer-Service Practices
- A great collection of feature articles, tips and tutorials on
best practices pertaining to both online and brick-and-mortar
shops, direct mail, CRM.
Customer
Care Institute - Buyers Guide - CCI is in the field themselves,
but check out a generous list of recommended resources to other
U.S.-based companies offering systems, software, services, mystery
shopping, and more.
Call
Center Learning Center - Free-to-register resources including
online tutorials in call center management, quality monitoring,
cost control, outsourcing and CRM, plus feature articles and how-to
guides, benchmarking and best practices, a directory of related
links and suggested reading.
Customer
Service - An online library of helpful how-to articles
on customer service and relations with video tutorials and related
resources from allbusiness.com.
Business
Link - UK government site with advice, suggestions, and
tools you can usefor customer service at its best, covering the
gamut of industries with a searchable form for finding info on
the supply chain, e-commerce, contact management software and
more.
eCustomerServiceWorld.com
- Recommended Links - The "sites we like" at
this top UK site offering recommendations to related companies
and associations.
also
see in Business -> Advertising
| Marketing
| Office
Life
also see Feature
Articles :Improving
Customer Relations
Cultivating
the Trust Factor in Your Business
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