taken the big step and incorporated your business. Now, the
corporate guidelines say you need a written policies and procedures
manual for your company. Or you've been in business for years,
but your policies and procedures need to be clarified and updated.
In either case, you are about to begin writing formal policies
and procedures for your company.
Using the format of an exisiting
policy and procedure manual saves time by not having to start
from scratch, right?
Well, not necessarily...
Using a weak starting point can hurt employee usability, introduce confusion
and user-error, and may not assist in your compliance and control
objectives. The result could set your project back further and
cost you even more time to fix it later. But it doesn't
your policies and procedures are incomplete, outdated or inconsistent,
then you are probably not driving the performance improvement
you intended. And by improving your business, you can save money
and help increase customer satisfaction.
be confident you're buying a procedure template that gets
the job done quickly and correctly, it's important to examine
its basic elements. Take a moment to view the following features
that you should be using, and also learn how to benefit with
such crucial time-saving features as:
An ISO 9000 compliant layout for easier readability;
A clear and concise header block to ensure a procedure
communicates the purpose and scope;
Clear department responsibilities that identify who does
Key term definitions to reduce confusion;
Measures of effectiveness to quantify outcomes;
References to related documents to improve usability;
Listing of applicable laws or regulations to communicate
Detailed list of revisions to track edit history;
Forms to ensure proper control and record keeping.
Policies and Procedures
should be action oriented, grammatically correct, and written
in a consistent style and format to encourage maximum usability.
This will result in an increase in both effectiveness and efficiency.
Performance in All Departments
can improve your procedures for many departments, improving
performance and results:
Sales & Marketing
Security & Disaster Recovery
Manufacturing & Production
Practices Saves Time
more effective and efficient features, you can finish your policies
and procedures project sooner. A core set of best practices
policies, procedures and forms will begin to save you time right